Health Literacy Toolkit: Better Communication for Better Care

This toolkit, developed by the Blue Cross & Blue Shield of Rhode Island; The Rhode Island Health Literacy Project, offers resources to help physicians/providers and their staffs address communication challenges that may result from patients’ literacy levels or language/cultural barriers. The toolkit contains the following materials: • Information on health literacy, advance directives, palliative care, and cultural competency, with tips that physicians/providers and their staffs can use to improve communication with their patients for better health outcomes • Forms to document the end-of-life discussion, durable power of attorney for health care, and a living will • Additional resources for physicians/providers and patients, such as talking points, articles, and Web sites.